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Info-Center

On this page you will find information about the Kloeppelstore:

The advantages of a customer account

Free Download
With an account you have the exclusive opportunity to download our monthly free download.

Order Comfortable
On your next order, you can simply sign in with your Customer number or email-address and password (login). The system assumes your data saved automatically. So you are able to shop faster, because no re-enter of your personal data is necessary.

Manage Customer Data
You have comfortable and safe access to your stored customer data and make changes or cancel your account. Also you can change your password there.

Shipping Addresses
You can store multiple additional shipping addresses and select a purchase order with a click. A really great thing if you want to place an order, for example, directly from us ship as gift.

My Orders
Based on the order status you can see in which processing status your current order is ('open' - 'in progress' - 'shipped'). With a click of your Tracking-ID you can always see where your package is and when it arrives at your home. In addition, you get an overview of your transacted orders from the past. Especially if you want to order items for the umpteenth time, a real advantage.

Cart Is Saved
The content of the cart is retained until the next login. If you need to pause during shopping times, this is no problem. At the next login your cart is still exactly as you left it.

Newsletter
If you have registered for the newsletter we will inform you about the latest news and promotions. You can log in and out for our newsletter at your customer account.

About us

Our department store “Kaufhaus Koeck” in Schoensee was founded in 1876 and has a more than 135 years of experience. The KLOEPPELSHOP Koeck is a special section of our trading house.

For decades lace makers buy their needs by us. This result in a wide range of special national significance has developed. Since 1999 we are represented on the Internet with an online store and have become satisfied customers from America to Japan, from South Africa to Finland.

Our goal is that you are satisfied! The complete KLOEPPELSHOP-Team is committed to serve you well. That you appreciate our service and services, we recognize the ever-increasing number of customers.

Department store “Kaufhaus Koeck”
The “Kaufhaus Koeck” extends over four floors in the city centre Schoensee. You get everything from kitchen accessories, gifts, stationery, clothes up to toys, and of course everything to do with bobbin lace. You can "live experience" all the products offered in the online shop. We will advise you in our home.

Department “Bobbin lace”
You will be amazed!
Browse in a cozy atmosphere in a huge range clapper. Our Lace material ranges from about needles to lace literature and an infinite variety of pattern and ideas up to stands. In the bobbin lace department is also an exhibition area with an ever-changing exhibition. Allow plenty of time if you want to experience the KLOEPPELSHOP on site - there is much to discover!
Here is just a small selection of images of our bobbin lace corner:

Free Download

Every month you will get as registered customer from a KLOEPPELSHOP Koeck a pattern for free download. This is a PDF file. To download this file you need the Acrobat Reader, which is usually already installed. If not there's this free in internet.
Acrobat-Reader

Directions - how to find us.

If you want to visit us once and "live experience" the goods, then please come to Schoensee. The Schoenseer-Land is located in a charming landscape with forest and hills. In our stationary shop in Schoensee is a constantly changing bobbin exhibition and in Tiefenbach (15 km) is in the former bobbin lace school a bobbin lace museum.



Advice & Information

We will endeavor to inform you here about the products in the KLOEPPELSHOP comprising in picture and description. However, sometimes questions still remain. If you have a question or need more information, then we are here for you at our opening hours:

by phone: 09674 258
by fax: 09674 8509
by Email: koeck@t-online.de

Opening Hours:
Mo-FR 08:30 - 12:00 AM und 14:00 - 18:00 PM
Sa: 08:00 - 12:30 Uhr AM

Bobbin Courses

The city Schoensee hosted the year on various bobbin courses. The courses are offered as weekly and weekend courses. The courses are supervised by an experienced bobbin lace teacher.
http://www.schoenseer-land.de/kultur-und-brauchtum/spitzenkloeppeln/kloeppelkurse.html

Payment methods

Here you will find more information.

Shipping methods

Here you will find more information.

Order online - easy!

Find the goods and put them in the cart. To the right of the screen appears the cart with the recently added articles.

When you are finished selecting items, click on the "go to cart"-button to save any changes, enter your details and send the order by mouse click.

This is the simple online order in KLOEPPELSHOP!

Other Ways to Order
You can also order from us by the following ways.

by phone: 09674 258
by fax: 09674 8509
by Email: koeck@t-online.de
by wirting Kaufhaus Köck
Hauptstraße 13
92539 Schönsee
Germany

Ordering - Navigation Help

We have made the online shop simple and user friendly. Just put the desired articles to the cart by clicking. In the order summary on the right you can see clearly all the articles.

By clicking on "Cart" on the top navigation bar or by clicking on "Go to Cart" under the order summary, you see the contents of your basket as a large screen. Now you can change the desired quantity or take back articles from the cart. Your changes will be applied automatically.

When you are finished selecting articles, click on "Checkout" and choose whether you already are a customer, whether you want to create an account by us, or if you want to place your order without registration.

After providing your data, the payment has to be selected in the second step. Here you can order as a registered customer from the second order with billing. In the last step you your order will be summarized. By clicking on the "Buy Now" button your order will be sent and you will receive an order confirmation by e-mail.

It is important that you enter your correct e-mail address, because of this an order confirmation will be sent. If then there are any changes needed, you simply write us an email.

Quick Order

This form allows you to order by article number.

Using the Quick Order you can order only with the article number that you have, for example, from our catalog. Simply enter the article number and the amount of the article and you already see the product name and delivery status automatically. Give all products in the form and add them with just one click to cart. Subsequently the form unloads, so that you can enter additional article numbers, if you want to order more than 10 articles.

Deliveries & Shipping

Your order is carefully prepared by your KLOEPPELSHOP team and sent to the address given by the customer via DPD or Post / DHL. Unless otherwise agreed or stated otherwise on products we supply, inventory-provided, within 5 working days. The delivery period for payment in advance-payment begins after the customer has initiated payment, for other payments (e.g. cash on delivery or invoice) the delivery time begins after order acceptance by us. On Sundays and public holidays will not be delivered, the delivery period shall be extended accordingly.

A prolonged delivery time is specified in the articles by means of traffic light system, or in the item description:
- Green: Available within 2-5 working days
- Yellow: In stock within 30 working days
- Red: not available (not orderable)

Reklamation & Rücksendung

Das KLOEPPELSHOP-Team ist bemüht Sie bestens zu bedienen. Sollten Sie trotzdem einmal nicht zufrieden sein, dann sagen Sie es uns. Wir bemühen uns das Problem im Dialog zu beheben. Sollte eine Rücksendung notwendig sein, dann suchen wir zusammen mit Ihnen die beste Verfahrensweise.

Batteries Disposal

Here you will find more information.

VAT

In the prices the German VAT is included. For deliveries to countries that are not EU members, the delivery is made at net prices, without German VAT. In these countries, you can incur import duties.

Link List

Here you will find links to the topic bobbin lace making.

German Bobbin Lace Association (Deutscher Kloeppelverband)
http://www.deutscher-kloeppelverband.de

Museum Tiefenbach
http://www.tiefenbach-opf.de/gemeinde/museumkl.php

Bobbin Lace Museum Abenberg
http://www.museen-abenberg.de/Abenfra.htm

Club lace and textile lace art in Austria
http://www.kloeppel-verein.at

Schoensee
http://www.schoenseer-land.de/home/

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